Privacy Policy

Last updated: June 2025

1. Who We Are

Install My Kitchen is a kitchen installation business operated by Install My Kitchen Ltd, trading from 242 Hollyfast Road, Coundon, Coventry, CV6 2AH. We can be contacted by telephone on 07399 651836 or by email at info@installmykitchen.co.uk.

We are the data controller for personal information collected through this website and our business enquiry process.

2. What Data We Collect

We collect personal information in the following ways:

• Enquiry forms: When you submit an enquiry via our website, we collect your name, email address, telephone number, and the details of your enquiry.
• Survey bookings: When you book a pre-installation survey, we collect your name, address, contact details, and information about the project.
• Email and telephone: If you contact us directly by email or telephone, we may retain a record of that communication.
• Website analytics: We may collect anonymised usage data about how visitors use this website, which may include pages visited, time on site, and device type. This does not identify you personally.

We do not collect sensitive personal data such as financial account details, health information, or data relating to children.

3. How We Use Your Data

We use the personal information you provide to:

• Respond to your enquiry and communicate about your project.
• Arrange and carry out pre-installation surveys.
• Provide installation quotations and invoices.
• Fulfil our contractual obligations to you as a client.
• Contact you with information directly relevant to your installation project.

We do not use your data for automated decision-making or profiling. We do not send unsolicited marketing communications.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contractual necessity: Processing required to fulfil or prepare to enter a contract with you.
• Legitimate interests: Responding to enquiries and managing our business relationships in a way that does not override your rights.
• Legal obligation: Retaining records required by law, such as financial records for HMRC.

5. How Long We Keep Your Data

We retain enquiry data for up to 12 months from the date of last contact if no contract is entered into. For completed projects, we retain relevant records for a minimum of 6 years in line with our legal and tax obligations. After this period, data is securely deleted or anonymised.

6. Who We Share Your Data With

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share limited information with:

• Our accountant or bookkeeper, where required for financial record-keeping.
• IT service providers who host or maintain our website and email systems, under appropriate data processing agreements.
• Regulatory authorities, where required by law.

7. Data Storage & Security

Your data is stored on secure systems based in the United Kingdom or European Economic Area. We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. No method of electronic storage is 100% secure, and we cannot guarantee absolute security, but we take our obligations seriously and review our practices regularly.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can ask us to delete your data in certain circumstances.
• Right to restrict processing: You can ask us to limit how we use your data.
• Right to data portability: You can request your data in a portable format in certain circumstances.
• Right to object: You can object to our processing of your data based on legitimate interests.

To exercise any of these rights, please contact us in writing at the address above or by email at info@installmykitchen.co.uk. We will respond within one calendar month.

9. Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance so we can attempt to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or in applicable law. The date at the top of this page shows when the policy was last revised. We recommend checking this page periodically if you have an ongoing relationship with us.