What Happens After Your Kitchen Is Delivered?
After delivery: check every item against your order and report damage to the retailer before signing. Store units in a dry protected space. Ensure first-fix plumbing and electrical is complete before installation day. Confirm the start date with your fitter.
Checking Your Delivery Thoroughly
When your kitchen is delivered, take the time to check every item against your order before the delivery team leaves. Open every box and check for damage, missing items, and incorrect components. Check door colours and sizes match the order. Check worktop lengths and profiles. Check appliance models and specifications. This check takes time but is essential — it is far easier to resolve problems on delivery day than after the delivery team has left and items have been accepted.
Reporting Damage to the Retailer
If any damage is found, note it clearly on the delivery documentation before signing. Photograph every damaged item clearly. Contact the retailer's customer service team on delivery day, not the following day. Most major retailers including Wren, Howdens, and Magnet have clear processes for replacing damaged components and will act quickly when damage is reported promptly. Do not allow installation to begin on any damaged units.
Confirming Installation Readiness
After accepting delivery, confirm with your plumber that first-fix plumbing is complete and confirm with your electrician that first-fix electrical work is done. Store your kitchen units in a dry, protected space — damp storage can damage flat-pack components. Then contact your fitter to confirm the installation start date and advise them that delivery is complete and undamaged. Install My Kitchen's contact number is 07399 651836.
Related Questions
Contact the retailer immediately — the same day if at all possible. Most retailers accept damage claims on delivery day. Claims made days later are harder to resolve. Always photograph damage before moving anything.
Store units indoors in a dry space — a garage, spare room, or living room. Do not store in damp outbuildings or directly on concrete floors. Flat-pack units are particularly vulnerable to moisture damage.
Yes. You or a trusted representative should be present for the full delivery to check items against the order. A delivery accepted in your absence without checking is very difficult to dispute if problems emerge later.
Ideally, delivery should be timed as close to your installation start date as possible. If storage is needed, ensure it is in dry, protected conditions. Discuss delivery timing with your retailer and fitter at the planning stage.
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